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Oct 3, 2022

Active Listening Boosted Our Plumbing and HVAC Sales

In business, as in life, we sometimes find ourselves in conversations where we're not listening to what the other person is saying. We're just waiting for our turn to speak. But what if there was a way to change that? What if there was a way to truly listen to your...

Sep 30, 2022

 Your technicians are making mistakes.

You're always looking for ways to cut costs as a business owner. And one area that can be a real drain on your budget is your HVAC or plumbing service department. Service technicians are often the highest-paid employees in a company, so it's essential to ensure they're productive...

Sep 26, 2022

Hiring HVAC and Plumbers


In today's business world, building relationships with the people in your industry is more critical than ever. Whether you're a plumber, an HVAC technician, or an electrician, the people you know can make or break your business. Here's why building relationships is so meaningful—and how you...

Sep 23, 2022

Communication breakdown is costing you millions

In this episode of the Successful Life Podcast, I will discuss communication's importance in business. We discuss poor communication with your CCRs and service techs and how they cost you millions of dollars annually. You'll learn how I secret shop my customers and ...

Sep 20, 2022

Stephanie Blazek is the Executive Director of The PHCC

(Plumbing-Heating-Cooling Contractors Association) of NC (PHCC-NC). She is responsible for the overall management of the Association and its staff.

PHCC is the leading organization for plumbing and HVAC  professionals, providing legislative