Videos

Feeling frustrated? We understand! Learn how to turn customer frustration into satisfaction with our solution-oriented approach. Watch how we fix problems and provide support, showing empathy every st...

In this insightful video, we delve into the power of communication and explore why phrases like "I think you are" can unintentionally create defensiveness. Learn how to avoid judgmental language and f...

Unlock the power of persuasion with Chris Voss, former FBI hostage negotiator! We dive into the tactical brilliance of labeling—a technique to close deals, build trust, and reduce tension. Learn how t...

Learn the art of empathetic communication! Watch as we transform reactive responses into understanding ones. Discover how 'I can tell' and 'I need' can de-escalate customer complaints, especially abou...

Master the art of emotional intelligence with us! In this video, we unveil the powerful technique of 'labeling' – a communication tool that can transform your interactions. Learn how to identify and a...

Navigate team challenges with powerful leadership skills! Learn how labeling can de-escalate tension and foster collaborative conversations. Discover the art of leading up, down, and sideways. It's no...

Master the power of clarity! Learn to lead conversations, own your presence, and stand out in the industry. Discover how reading the moment and emphasizing clarity can make you more effective than lou...

Unlock the power of 'I need' in tough situations! Join *us* as *we* explore how plumbers use this phrase to manage stress and set boundaries. Learn to take ownership of your emotions and find solution...

Unlock effective communication! We explore how to express 'I need' for clarity and support. Learn to identify and address emotions without escalating tension. Master confident customer interactions an...

Stay grounded and communicate effectively on chaotic job sites! Discover how plumbers use calm communication to gain respect and lead, even when things go wrong. It's more valuable than any tool! #Plu...

Boost your week with actionable steps focusing on communication skills and self-reflection! Learn to manage stress, de-escalate conflicts, and improve team clarity. Start journaling daily for personal...

Feeling uncertain? We'll help you take control! Learn simple strategies for addressing customer uncertainty with leadership. Slow things down, offer visual aids, and show them the camera's perspective...