Videos

Boost your emotional intelligence! We explore self-reflection questions to understand your triggers, physical feelings, and needs. Learn to respond effectively and handle situations better. Improve yo...

Unlock emotional fluency! We explore key components like naming feelings and adjusting to customer reactions. Discover why plumbers often lack emotional intelligence training and how awareness sets yo...

Unlock the secrets of effective communication with Chris Voss's expert tips on mastering labeling! We explore his advice on how repeating a label can break down barriers and lead to better customer in...

Discover the tactical power of labeling! Learn how it can boost your success in closing deals, navigate challenging customer interactions, and build instant trust. We'll explore proven strategies to t...

Dealing with a panicked homeowner experiencing a sewage backup? We understand it's overwhelming. Our plumber calms the homeowner, outlines options, and stops further damage. Emotional intelligence in ...

Uncover the positive impact of labeling and how it can transform your approach in crucial conversations! Explore real-world scenarios, like dealing with an irate homeowner when a tradesperson is late....

Discover the critical role of a caring tone in labeling for effective customer interaction! Learn how a natural and curious approach trumps a robotic script. Enhance your interactions and build strong...

Unlock your potential with emotional intelligence! Join us as we explore the 'smart stuff' that transforms everything. Ditch the jetter and camera talk—it's time to master your emotions for ultimate s...

Master the art of empathetic communication! In this video, we show you how to transform confrontational phrases into understanding ones, building trust and connection with others. Learn how to effecti...

Discover the power of connection in this insightful video! We explore how empathy and understanding can transform a difficult situation into a positive experience. See how active listening and genuine...

Feeling frustrated? We understand! Learn how to turn customer frustration into satisfaction with our solution-oriented approach. Watch how we fix problems and provide support, showing empathy every st...

In this insightful video, we delve into the power of communication and explore why phrases like "I think you are" can unintentionally create defensiveness. Learn how to avoid judgmental language and f...