Videos

Discover the critical role of a caring tone in labeling for effective customer interaction! Learn how a natural and curious approach trumps a robotic script. Enhance your interactions and build strong...

Unlock your potential with emotional intelligence! Join us as we explore the 'smart stuff' that transforms everything. Ditch the jetter and camera talk—it's time to master your emotions for ultimate s...

Master the art of empathetic communication! In this video, we show you how to transform confrontational phrases into understanding ones, building trust and connection with others. Learn how to effecti...

Discover the power of connection in this insightful video! We explore how empathy and understanding can transform a difficult situation into a positive experience. See how active listening and genuine...

Feeling frustrated? We understand! Learn how to turn customer frustration into satisfaction with our solution-oriented approach. Watch how we fix problems and provide support, showing empathy every st...

In this insightful video, we delve into the power of communication and explore why phrases like "I think you are" can unintentionally create defensiveness. Learn how to avoid judgmental language and f...

Unlock the power of persuasion with Chris Voss, former FBI hostage negotiator! We dive into the tactical brilliance of labeling—a technique to close deals, build trust, and reduce tension. Learn how t...

Learn the art of empathetic communication! Watch as we transform reactive responses into understanding ones. Discover how 'I can tell' and 'I need' can de-escalate customer complaints, especially abou...

Master the art of emotional intelligence with us! In this video, we unveil the powerful technique of 'labeling' – a communication tool that can transform your interactions. Learn how to identify and a...

Navigate team challenges with powerful leadership skills! Learn how labeling can de-escalate tension and foster collaborative conversations. Discover the art of leading up, down, and sideways. It's no...

Master the power of clarity! Learn to lead conversations, own your presence, and stand out in the industry. Discover how reading the moment and emphasizing clarity can make you more effective than lou...

Unlock the power of 'I need' in tough situations! Join *us* as *we* explore how plumbers use this phrase to manage stress and set boundaries. Learn to take ownership of your emotions and find solution...