Videos

Uncover common misconceptions with us in this insightful podcast! Corey Barrier dives deep, revealing truths behind popular beliefs. Learn why customer knowledge isn't always enough and when professio...

Master tactical empathy in sales like Chris Voss! Learn how to understand customer frustrations and build rapport by asking the right questions. Discover the power of 'Mind if I ask...' and transform ...

Explore the importance of customer knowledge and professional help in this insightful podcast! We discuss plumbing issues and sewage leaks, highlighting why homeowners need expert assistance. Learn to...

Learn why educating customers about their systems is crucial! We share a scenario where neglecting refrigerant can lead to repeat calls and customer dissatisfaction. Discover how clear communication b...

Unlock trust with transparent pricing! See how we build customer confidence by openly discussing costs and turning them into investments. Learn the power of clear communication to offer valuable optio...

Master the art of customer communication! Learn how clear, jargon-free explanations resolve issues effectively. This video provides practical advice on explaining the 'why' and 'what' to customers, e...

Learn how educating your customers transforms them into empowered partners and establishes you as a service expert! Discover effective communication techniques to explain processes and timelines clea...

Learn the importance of detailed work summaries! See how clear, concise notes benefit both customers and management. ServiceTitan and Housecall Pro users: This video is for you! Improve customer sat...

Discover why simply refilling refrigerant isn't the solution! We explain refrigerant leaks, best practices, and the hidden costs of ignoring the real problem. Avoid repeat repairs and save money with ...

Learn effective strategies for handling customer indecision! Discover how to address 'I need to think about it' with techniques inspired by Andy Hovika. Watch us navigate customer hesitations and turn...

Join us as we explore essential system maintenance tips! Discover how to improve air quality and reduce system strain. We debunk myths about customer preferences, focusing on value beyond just the low...

Discover the power of active listening! This video reveals how carefully listening can unveil hidden customer issues and improve relationships. Learn practical techniques to become a better listener a...