Videos

Discover why punctuality is crucial for service technicians and customer satisfaction! Learn how even a few minutes of lateness can negatively impact clients and damage your professional reputation. ...

Discover why punctuality is crucial for service technicians! Learn how being on time impacts customer satisfaction and avoids unnecessary stress. We explore the importance of respecting customer time...

Uncover the secrets of sticker shock and perceived value! Join us as we explore how pricing strategies influence customer decisions. Learn how a high initial price makes a lower price seem like a stea...

Punctuality is key! Corey shares a personal story about arriving at a 9am appointment at 8:55am, highlighting the importance of respecting clients' time while avoiding excessive early arrivals. Learn...

Revolutionize your service business! Discover how dispatch software enhances punctuality, improves customer experience, and boosts accountability. Learn how to leverage technology for better service ...

Unlock the power of sales in everyday life! Join us as we explore how to convince, leverage, and even 'manipulate' (in a good way!) to get what we want, from broccoli to beyond. Discover the art of pe...

Unlock your sales potential! Discover why role-playing is crucial for sales success. Overcome discomfort, improve your skills, and boost your paycheck. We emphasize the vital importance of practice to...

Transform your customer interactions! This video emphasizes the importance of a professional appearance, from clean uniforms to a tidy vehicle, impacting customer perception and building trust. Learn ...

Learn the importance of post-service follow-up communication! We explore how a simple check-in can boost customer satisfaction, encourage positive reviews, and build lasting relationships. Discover ho...

Discover effective strategies for offering solutions and overcoming customer objections during maintenance calls. Learn how to communicate options clearly, build trust, and avoid the 'sales pitch' per...

Discover the power of honesty in customer service! We explore how verifying warranties, even if it means less immediate profit, builds lasting trust and customer loyalty. Learn how one company saved $...

Explore the nuances of professionalism in the service industry! We delve into going the extra mile to ensure customer comfort and safety. Discover how dedication builds long-term relationships and fos...