Videos

Transform your customer service! Learn how using visual aids—photos, videos, even physical parts—boosts understanding and improves communication. See how one service professional used this technique ...

Discover how demonstrating expertise builds customer appreciation! Learn how simple acts, like explaining thermostat programming, can transform customer relationships and position you as a trusted ex...

Discover the power of customized service! See how remembering a customer's unique needs—like a tricky attic hatch—transforms their experience and builds lasting loyalty. We explore the impact of perso...

Are you a service technician struggling with time management? This video analyzes how poor time management impacts your workday, from individual lateness to company-wide meeting overruns. Learn how pr...

Learn the financial impact of neglecting add-on services! We explore how recommending services like blower cleaning during maintenance visits saves customers money and boosts your bottom line. Discove...

Discover why strategic marketing and lead generation are crucial for business growth! We explore how investing in marketing, whether online, social media, or community outreach, builds a strong pipeli...

Discover how poor hiring practices financially impact your trades business. Learn from Corey Barrier's insights on the staggering costs of employee turnover and the importance of effective hiring and...

Discover the crucial role of teamwork in workplace efficiency! This video explores how seamless communication and coordination between technicians, office staff, and dispatchers prevent scheduling con...

Learn the importance of following company procedures! This video emphasizes how documenting work with photos protects service technicians from liability disputes. See how simple photo evidence ensure...

Unlock the secrets to thriving leadership! Learn how valuing frontline employee feedback and fostering open communication can transform your workplace. This video reveals practical strategies for boos...

Discover the frustrating realities of customer service! This video reveals a seemingly minor complaint that spirals into a 9-hour ordeal. Learn how mismanagement escalates issues and the hidden costs...

Discover how leadership failures impact your bottom line and learn why customer interaction is key to success. This video explores strategies for building a thriving business with engaged employees a...